The Communications Division understands the importance of good communication between our agency and the community we serve.
The direct link between the public and our officers is the Telecommunications Center, which is staffed 24-hours a day, 7 days a week.
Their primary function is to receive, prioritize and assign calls for service to both Police and Fire departments. They are certified in Emergency Medical Dispatch (EMD) and are certified through the State of Illinois. They also monitor radio traffic for Public Works and the Fire Department as well as monitor all security cameras throughout the Police Department and the Municipal Building.
They are staffed with 1 Communications Coordinator, 11 full time telecommunicators, and 2 part time telecommunicators. In 2013 they entered 41,598 police calls, 5448 fire/ambulance calls and answered over 13,865 911 calls.