News Flash


Posted on: February 7, 2018

High Water Bills Attributed to Delay in Meter Reading

Recently, some City of DeKalb water customers may have received a water bill that was higher than normal.  In December 2017, a mobile meter reading device failed to collect meter readings for customers south of Lincoln Highway and in a small area in the northeast portion of DeKalb.  The Public Works Department sent the meter reading device out for repair and upon return of the device, the route was read again in mid-January 2018.  Because the second reading occurred approximately 20 days after the first reading, the reading captured those additional days of water use and included them on the water bill due February 21, 2018.  This resulted in a higher than normal bill for those customers on the affected route.  Residents experiencing this increase on their bill should receive a smaller than normal bill during the next billing cycle as that bill will include fewer days of service.  We would like to ensure residents that the bill they received accurately reflects their water usage.  Any additional cost on the bill is attributed to an increase in the number days between meter readings and not a meter reading error.  Finance Department staff is available to answer any questions regarding City water bills at the customer service counter in City Hall or by calling 815-748-2000.

Facebook Twitter Google Plus Email

Other News in Home

Lane Closures

Posted on: March 5, 2018

City Parking Restrictions Study Updates

Posted on: December 7, 2016

Interested In Public Service?

Posted on: November 17, 2016

National Drug Take Back Day

Posted on: October 21, 2016

Northern Lights Homecoming Parade 2016

Posted on: October 5, 2016

2016 Street Maintenance Project Update

Posted on: September 30, 2016

City Clerk To Hold Informational Meeting

Posted on: September 23, 2016

Coffee With The Chief

Posted on: September 15, 2016

Homefield Energy Billing Error

Posted on: September 6, 2016
recycling image

Get Rewarded for Recycling!

Posted on: November 30, 2015

Notify Me and RSS

Posted on: August 12, 2015