Utility Billing

The City of DeKalb provides billing to residential and commercial customers for water service, sewer service, and garbage pickup. The Finance Department is responsible for all matters related to utility billing. Customers may sign up for new service, update account information, or discontinue services by calling 815-748-2085.

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Paying Your Bill


Pay Online

The City now offers the convenience of viewing your utility account through an online portal. Customers can view account balances, billing history, water consumption, and make online payments using Visa, MasterCard, or Discover. Please note that convenience fees are applied to all credit and debit card transactions.


Automatic Withdrawal


Your utility payment is automatically withdrawn from your bank account on the due date of your bill. This is a safe and convenient way to pay your bill with no additional fees. The enrollment form can be found here or in the lobby of City Hall.

Online Banking


Payments made through your bank or online bill pay service will need to include your current utility account number on your remittance. This payment option is not an immediate electronic process as most banks issue physical checks that will be mailed to the City for processing.   
    

Pay by Mail


Mail check, money order, or cashier's check, including the remittance portion of your bill, to:
  
City of DeKalb - Utility Billing
PO Box 787
DeKalb IL 60115-0787

Pay by Phone


Customers now have the option of accessing their account and making payments by calling 855-573-6009. You must have your account number available to access the pay by phone features. Please note there is a $0.75 charge applied to phone transactions in addition to any credit/debit card fees.

Pay in Person


Payments can be made at City Hall, 200 South Fourth Street, Monday through Friday during normal business hours of 8 a.m. to 5 p.m. Payments can also be made using the drop box located behind City Hall. Payments placed in the drop box after 8 a.m. will be processed on the next business day. Do not place cash payments in the drop box.
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Utility Assistance Program


The City offers financial assistance for water and garbage to those who qualify.  The qualification is income based and individuals must be at least 62 years old or disabled. The utility bill must be in the qualified resident's name, unless they are renting the property. Please contact the Finance Department for more information at 815-748-2000. An application is available here and in the lobby of City Hall.
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Leaks


The Utility Division of the Public Works Department is responsible for repairs and maintenance of the City's water system; however, it is the customer's responsibility to detect and repair any leaks in their water system. If you have experienced a larger than anticipated water bill, please consider several potential causes, including watering your lawn or hosting overnight guests. Often, the most common reason is a running toilet. For more information, please visit the Utility Division page.
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