Paratransit

ADA Paratransit Service

The City of DeKalb provides origin-to-destination transportation services for people with disabilities and who are unable to utilize the City's Huskie Line bus service. Such trips must begin and end within the DeKalb Urbanized Area as defined on the Urban and Rural Boundary Map . Eligible users of the ADA paratransit service should make reservations at least one day in advance and are able to request reservations up to seven days in advance.

A Rider's Guide is available for all passengers eligible for the City's ADA paratransit service.  To view the guide, please click here. If you have questions regarding the information contained with the Rider's Guide, please contact Transdev at 815-420-5500

ADA Paratransit Service Fares

Passenger Type
Service Type
Fare Amount (One-Way)
Individual with DisabilityADA Paratransit (door-to-door)$1.00


Non-ADA Demand Response Service for Elderly/Disabled

This is a demand-response, non-ADA service in DeKalb, Sycamore, and Cortland serving passengers who are disabled and/or elderly (age 65 and over).  Non-ADA is a first-come-first-served public transportation service.  If the time you requested is unavailable, a Transdev representative may offer an optional available time.  Every effort will be made to schedule trips within a reasonable time window.

All non-ADA demand-response users are expected to be familiar with the ADA Paratransit Service expectations.  

Non-ADA Demand Response Services for Elderly/Disabled Fares

Passenger Type
Service Type
Fare Amount (One-Way)
Elderly/DisabledNon-ADA Door-to-Door$1.00


Non-ADA Demand Response Service for General Public

The Non-ADA demand response service for general public if for passengers that were previously registered with the City's former transit provider, Voluntary Action Center of Northern Illinois, and that were classified as "General Public", meaning they are not considered as a senior citizen or an individual with a disability.  Non-ADA service for general public passengers is a first-come-first-served transportation service; however, Non-ADA demand response ride requests for general public passengers may be made no more than 24 hours in advance. 

All non-ADA demand-response users are expected to be familiar with the ADA Paratransit Service expectations.  

Non-ADA Demand Response service for general public passengers is not available for new users registered after January 1, 2021.

Non-ADA Demand Response Service for General Public Fares

Passenger Type
Service Type
Fare Amount (One Way)
General Public
Non-ADA Door-to-Door
$5.00


Non-Emergency Medical Transportation

The City's Non-Emergency Medical Transportation (NEMT) provides ADA and Non-ADA eligible riders with access to specialized medical appointments outside of the DeKalb Urbanized Area and within a 35-mile radius of DeKalb.  Non-Emergency medical transportation is available Monday - Friday from 7:00 a.m. until 6:00 p.m. with no service on weekends or holidays.  NEMT trips can be booked up to fourteen (14) days in advance of the appointment as space allows.  Documentation may be required to confirm that requested trips are for specialized medical appointments.

Non-Emergency Medical Transportation (NEMT) Fares

Passenger Type
Service Type
Fare Amount (One Way)
Individual with a Disability
NEMT
$7.50
Senior Citizen
NEMT
$7.50
General Public
NEMT
$15.00


Apply

All users of the ADA and Non-ADA Paratransit Service must be certified as eligible to use the services. To be certified for either service, you must complete an application that you can request by calling 815-420-5500 or download online: City of DeKalb ADA Paratransit Application (PDF).  Completed applications can be mailed to:

Transdev Eligibility Department
1825 Pleasant St.
DeKalb, IL 60115

Contracted Transit Service Provider

The City of DeKalb contracts with Transdev Services Inc. for paratransit and deviated flex route services in the DeKalb Urbanized Area.  The Voluntary Action Center of Northern Illinois provides paratransit service for the rural area through their contract with DeKalb County.

To view a map of which paratransit service provider you should contact, please view our Urban and Rural Boundary Map for additional information.

ADA and Non-ADA paratransit services are funded by the State of Illinois, the Federal Transit Administration, and Northern Illinois University.